Technology

How Top industries use Text to Speech with AI Voices to Increase Productivity in Call Centers?

Enhancing the effectiveness and productivity of call centers can appear to be a tedious job for managers. With limited small-scale amendments, however, you can bring massive long-term performance boosts and enhance your team’s confidence.

Call centers can develop an optimized and scalable system to deliver top-quality customer service using enhanced text-to-speech software. It also works as an integrated way to collect customer information and empower your agents. Here are some ways how top industries you text-to-speech software with AI voices to boost their call center’s productivity:

The TTS technology in the call center helps offer a customized experience for the customers without needing any assistance from agents. Usually used in support of an IVR system, TTS software can offer customized information to callers. For instance, Text-to-Speech may “say information specific to that person such as greeting the person with their name, offering relevant account information, confirming purchase, payment or booking and delivering a special message.

While initially, text-to-speech software was considered inbound customer service equipment, it is also used for outbound programs. Text-to-speech helps call centers use unmet outbound or broadcast sessions to deliver essential customer information without agents’ involvement.

It is used to search and produce words from customer records in the database of the call center, and users can select pre-build static text into messaging and use the same voice as the text.

The right TTS software offers you several languages and accents and a wide range of male and female voices to select from, so companies can offer an experience that meets the customer experience and promotes their image.

AI-based voices for call centers

The rise of AI-based chatbots has simplified the shopping experience for customers. The familiarity and accessibility created by AI voices develop a sense of trust between the agent and the customer. It reduces the wait time and smooths direct calling, helping strengthen an efficient customer support pipeline.

But Play.ht Text-to-speech generator enables call centers to accomplish 100% compliance while boosting agent productivity and enhancing customer experience.

It strikes the fine balance of human touch and automation to keep the engagements high and positive. To help agents to deliver the needed message at the right time, you can use Play.ht speech synthesis to boost your sales performance.

Play.ht uses synthetic voice in multiple languages to expand its reach to different customers. If you are targeting the global market, this method will exponentially enhance your sales. Secondly, the resemblance of a human-like voice with agents helps to enhance the number of dynamic interactions and helps to satisfy multiple customers at one time. It also lowers the expense of the companies to hire a great call-center staff.

AI-generated voices from Play.ht are indistinguishable from real humans. And the flexibility of such speech content with a different accent, tone, and pronunciation helps to interact with customers as efficiently as possible, creating higher loyalty and engagement. Use Play.ht in your call center processes to boost your productivity.

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